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Privacy Policy – How We Handle Your Information

We collect and process your account data, payment instructions and device details to run the platform, clear bKash, Nagad and Rocket transactions, and keep your account secure.

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4222 db Privacy Policy – How We Handle Your Information
DATA HANDLING

How We Protect and Manage Your Information

We secure account credentials and payment instructions with encryption at rest and in transit. Session tokens expire after inactivity to prevent unauthorised access. Device fingerprints and behaviour patterns flag suspicious login attempts, and two-step verification via SMS adds a second gate when you request a withdrawal. If you want to review what data we hold or request deletion, the process is straightforward and explained below.

Encryption Standards

Account passwords are hashed with a one-way algorithm; we never store them in plain text. Payment instructions sent to bKash, Nagad or Rocket pass through encrypted channels so wallet numbers and amounts stay private between your device and the payment processor.

Cookie Use

We place session cookies to keep you logged in, functional cookies to remember language and currency choices, and optional analytics cookies to understand which game categories get the most traffic. You can block analytics cookies in your browser without affecting account access.

Data Retention

Active account records remain on file as long as your account is open. After you close your account we retain transaction history and identity verification documents for the period required by financial record-keeping rules, then delete or anonymise them.

Access and Deletion Rights

Request a copy of your data through account settings or by contacting support with your registered mobile number. If you want your account deleted, initiate the request in settings; we will verify your identity, close the account, and schedule data deletion according to retention obligations.

PRIVACY CONTACTS

How to Reach Us About Your Data

If you have questions about this privacy policy, want to see what information we hold, or need to update account details, our support desk handles data requests alongside general account queries. Provide your registered mobile number to verify identity before we release or modify personal information.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data request. Verification takes a few minutes; have your mobile number ready so we can match it to your account record.
Email Support Send your data request or privacy question to the support address listed in the footer. Include your registered mobile number and a brief description of what you need. We aim to reply within one business day with next steps or the information you asked for.
Account Settings Log into your account, navigate to settings, then privacy controls. You can download a summary of your data, revoke marketing consent, or submit a deletion request directly from that panel without contacting support first.

Common Questions About Data and Privacy

We collect your name, mobile number, date of birth and email address during account creation to verify your identity and prevent duplicate registrations. Payment wallet numbers for bKash, Nagad or Rocket are captured when you deposit so we can route funds correctly.

Payment instructions are encrypted before transmission and sent directly to the wallet provider. We store only the last four digits of your wallet number for reference; the full number and your PIN stay with the bKash or Nagad system, not on our servers.

Yes. Log into your account, go to privacy settings, and click download data. We will generate a file containing your registration details, transaction history and login records. You can also request this via email to support.

Open account settings, navigate to privacy controls, and select delete account. Verify your identity with the SMS code we send, then confirm deletion. We will close the account immediately and remove personal data after the required retention period expires.

We share only what is necessary to operate the platform: payment processors receive wallet instructions, game studios get session tokens to load your balance, and fraud-detection services see device fingerprints. We do not sell data to marketing firms or unrelated third parties.

Log into your account, go to notifications, and turn off marketing messages. You will still receive essential account notifications such as withdrawal confirmations and security alerts, but promotional offers and game announcements will stop immediately.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.